Returns & Refunds Policy
Returns & Refunds Policy – VeroHaven
At VeroHaven, we strive for your complete satisfaction. If you’re not thrilled with your purchase, here’s what you need to know:
1. Return Window
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You may request a return within 25 days from the date your order was delivered.
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All items must be unused, in original packaging, and in resaleable condition.
2. Return Process
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To initiate a return, please contact us at essemlalimarouane@gmail.com with your order number and reason for return.
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We’ll send instructions and a return shipping label (if eligible).
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Once received and inspected, we’ll process your refund within 3–5 business days.
3. Refund Details
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Refunds are issued to the original form of payment.
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Please note: shipping fees are non-refundable, unless the return was due to a mistake on our part (e.g., defective or incorrect item).
4. Damaged or Incorrect Items
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Please email essemlalimarouane@gmail.com within 7 days of delivery if your item arrives damaged or incorrect.
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Include photos or order details — we'll replace the item or issue a full refund, whichever you prefer.
5. Exchanges
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We do not currently offer direct exchanges.
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Simply initiate a return and place a new order for the desired item.
6. Lost or Delayed Packages
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Tracking is provided with all orders.
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If your package doesn't arrive within 25 days, please reach out — we’ll help trace or arrange a replacement.
Questions? We’re here for you essemlalimarouane@gmail.com — always ready to assist with care and warmth.