FAQs
Frequently Asked Questions (FAQ)
1. How long will my order take to arrive?
Due to high demand, orders typically take 2–4 weeks for delivery. We’ll send you tracking details as soon as your order ships, so you can follow it every step of the way.
2. How do I track my order?
Simply visit our [Track Your Order] page and enter your order number and email. You’ll see the latest status of your delivery instantly.
3. What is your return policy?
You may request a return within 25 days of delivery. Items must be unused and in their original packaging. Please contact us at essemlalimarouane@gmail.com to start a return.
4. Do you offer refunds?
Yes! Refunds are issued to your original payment method once your returned item is received and inspected. Please allow 3–5 business days after we process the return.
5. What if my item arrives damaged or incorrect?
We’re so sorry if this happens! Please email us at essemlalimarouane@gmail.com within 7 days of delivery with photos of the issue, and we’ll send a replacement or refund right away.
6. Can I exchange an item?
We currently don’t offer direct exchanges. Instead, return the item for a refund and place a new order for the product you want.
7. My package is late. What should I do?
Tracking updates may take a few days to appear. If your order hasn’t arrived within 25 days, contact us and we’ll trace or replace your package.
8. Do you ship worldwide?
At this time, we primarily ship to [your target regions – e.g., US, Canada, EU]. Please check your shipping address during checkout to confirm availability.
9. Is shopping on VeroHaven secure?
Absolutely ✅ We use industry-standard encryption to protect your payment details. Your personal information is always safe with us.
10. How can I contact you?
You can always reach our friendly support team at:
📧 essemlalimarouane@gmail.com
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